Who we are and what
this policy covers.
MindLori collects only what's necessary to serve you. We don't sell your personal information. We don't share it with advertisers. We use it to help connect you with the right program and to improve your experience with us.
MindLori Human Development Institute ("MindLori," "we," "us," or "our") is a personal development institute headquartered at 4317 Sepulveda Blvd, Culver City, CA 90230. We operate mindlori.com and provide life coaching, personal development programs, and related educational services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out a form, enroll in a program, or otherwise engage with MindLori. It applies to all users of our website and participants in our programs — including youth participants in the Identity & Purpose Academy.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services. For questions at any time, reach us at [email protected] or call +1 888-804-5674.
What we collect
and why.
We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.
Information You Provide Directly
- Contact information — your first name, last name, email address, and phone number when you submit an inquiry or enrollment form.
- Program preferences — the programs you're interested in, your life stage, and any information you share in open-text fields ("How can we help?").
- Communication records — emails, calls, and messages you exchange with our team.
- Payment information — billing name, address, and payment method details when you enroll in a paid program. We use third-party payment processors and do not store full card numbers on our servers.
- Program participation data — session attendance, assessments, and feedback collected as part of your program experience.
- Referral source — how you heard about MindLori, if you choose to share that.
Information Collected Automatically
- Usage data — pages visited, time on page, clicks, scroll depth, and navigation patterns.
- Device information — browser type, operating system, screen resolution, and IP address.
- Location data — approximate geographic location derived from your IP address (city/region level only; we do not collect precise GPS location).
- Referral data — the URL or search query that brought you to our site.
- Cookies and similar technologies — see Section 5 for full details.
| Data Type | Collected When | Required? |
|---|---|---|
| Name & Email | Form submission | Yes — to respond to you |
| Phone Number | Form submission | Yes — for consultation calls |
| Life Stage | Form submission | No — helps us match programs |
| Program Interests | Form submission | No — improves recommendations |
| Payment Details | Enrollment | Yes — for paid programs |
| IP Address / Browser | Site visit | Automatic |
What we do
with your data.
We use the information we collect for the following purposes:
- To respond to your inquiry — a real member of our team will review your submission and contact you within 24 hours.
- To match you with the right program — we use the information you share to recommend the most appropriate life-stage track or curriculum for your situation.
- To deliver program services — scheduling sessions, sending materials, tracking attendance, and facilitating your participation.
- To process payments — securely handling enrollment fees and payment plans through our third-party payment processor.
- To send relevant communications — program updates, upcoming webinar invitations, and occasional newsletters. You can opt out at any time.
- To improve our website and programs — analyzing usage patterns helps us make MindLori more effective and accessible.
- To comply with legal obligations — we may retain certain records as required by California law or applicable federal regulations.
We do not sell your personal information. We do not use your data to serve third-party advertising. We do not build advertising profiles. We do not share your information with data brokers.
Our legal bases for processing your data are: (a) your consent when you submit a form, (b) contractual necessity when you enroll in a program, (c) our legitimate interest in improving our services, and (d) legal compliance where required.
How long we keep
your information.
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.
- Inquiry records — retained for 3 years from last contact if you did not enroll, or until you request deletion.
- Enrolled participant records — retained for 7 years following program completion, in compliance with California record-keeping requirements applicable to licensed mental health professionals.
- Payment records — retained for 7 years for tax and accounting purposes.
- Marketing email opt-outs — retained indefinitely to ensure we honor your preferences.
- Website analytics data — aggregated and anonymized after 26 months.
You may request deletion of your personal data at any time (subject to our legal retention obligations) by contacting us at [email protected].
How we protect
your data.
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Access controls limiting which staff members can view personal information, based on role and need.
- Secure, PCI-compliant third-party payment processing — we do not store credit card numbers.
- Regular security reviews of our systems and service providers.
- Staff training on data privacy and handling procedures.
Important: No method of transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately at [email protected].
Your privacy
rights.
You have rights over your personal information. Depending on your location, these may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correct
Ask us to correct inaccurate or incomplete information.
Right to Delete
Request deletion of your personal data, subject to legal retention requirements.
Right to Opt Out
Unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Right to Portability
Request your data in a machine-readable format where technically feasible.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
To exercise any of these rights, contact us at [email protected] or call +1 888-804-5674. We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.
Additional rights for
California residents.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you in the last 12 months, the categories of sources, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where retention is required to complete a transaction, comply with a legal obligation, or for security purposes).
Right to Opt Out of Sale
We do not sell personal information. You do not need to opt out — this is our standing practice.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights. Exercising your rights will not affect the price, quality, or availability of services we offer.
How to Submit a California Privacy Request
Email [email protected] with "California Privacy Request" in the subject line, or call +1 888-804-5674. We will verify your identity and respond within 45 days as required by law.
California residents may also request information about disclosures of personal information to third parties for direct marketing purposes. MindLori does not disclose personal information to third parties for direct marketing purposes.
Special protections for
youth participants.
MindLori's Identity & Purpose Academy serves participants ages 13–25. We take the privacy of young participants seriously and apply heightened protections.
Ages 13–17 (Minors)
- Enrollment of participants under 18 requires written parental or guardian consent prior to participation.
- We collect only the minimum information necessary from minor participants.
- Personal information of minors is not used for marketing purposes.
- Parents and guardians may request access to, correction of, or deletion of their minor child's information at any time.
- We do not knowingly collect personal information from children under 13. If we discover we have received such information without parental consent, we will delete it promptly.
Ages 18–25 (Young Adults)
Participants aged 18–25 are treated as adults for privacy purposes and hold full rights over their own information as described in Section 8.
Mandatory Reporting
MindLori's licensed clinical staff are mandated reporters under California law. If we receive information suggesting a minor is at risk of harm, we are legally required to report it to the appropriate authorities, regardless of privacy preferences. This is a legal obligation and overrides our standard confidentiality practices.
To submit a parental consent form, request access to a minor's data, or withdraw consent for a minor's participation, contact [email protected].
When and how we update
this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post the revised policy on our website with at least 30 days' notice before material changes take effect.
- Send an email notification to active participants and subscribers when we make material changes.
Your continued use of our website or services after a policy update constitutes your acceptance of the revised policy. If you do not agree to the updated policy, please discontinue use of our services and contact us to request deletion of your information.
We encourage you to review this policy periodically. The current version is always available at mindlori.com/privacy-policy.
Questions about
your privacy?
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us. We respond to all privacy inquiries within 5 business days and to formal data requests within 30 days.
Privacy Inquiries
[email protected]
Subject: Privacy Inquiry
Phone
+1 888-804-5674
Mon–Sat, 9am–6pm PT
Mailing Address
MindLori Human Development Institute
Attn: Privacy Officer
4317 Sepulveda Blvd
Culver City, CA 90230
General Contact
[email protected]
Response within 24 hours
If you are a California resident and wish to submit a formal CCPA request, please email [email protected] with "California Privacy Request" in the subject line. We will verify your identity and respond within the timeframe required by law.